IVR significantly increases first contact resolution because callers are always directed to the agent or department that is most capable of meeting their needs.
For building any type of contact center we need to design and build the IVR call flow based on the customer needs, IVR is an automated phone system technology that allows incoming callers to access information via a voice response system of prerecorded messages without having to speak to an agent, as well as to utilize menu options via touch tone keypad selection or speech recognition to have their call routed to specific departments or specialists. In backend database Systems IVR is an automatic answering system, collecting useful information from a caller before the call is transferred to an agent. This IVR platform can fulfill the caller’s request without a transfer. Our team of experts are capable enough to design and develop any IVR call Flows based on customer requirements.
- Our industry-leading penetration testing services go beyond basic vulnerability scans.
- We simulate real-world attacker tactics to uncover and exploit weaknesses in your web applications, mobile apps(Android & iOS), APIs, and network infrastructure.
- This proactive approach empowers you to address vulnerabilities before they can be weaponized by malicious actors.
- Empower your employees to become your first line of defense.
- We offer engaging and customized security awareness training programs that educate employees on identifying and mitigating social engineering threats, phishing attacks, and other cyber scams.
- We also conduct realistic phishing simulations to test your organization’s preparedness and identify areas for improvement.
- Stay ahead of emerging threats with our advanced threat detection and incident response services.
- We leverage cutting-edge security tools and expert analysis to identify suspicious activity, contain potential breaches quickly, and minimize damage.
- Our team will guide you through every stage of an incident, ensuring a swift and effective response.
- Our security architects work closely with you to design and implement a robust security architecture that aligns with your business needs and industry regulations.
- We offer expertise in leading security frameworks like SOC 2 Type 2, ISO 27001, GDPR, and PCI DSS.
- We can guide you through the entire compliance process, ensuring your organization meets the necessary security standards.
- In today’s cloud-centric world, securing your cloud environment is paramount.
- We offer comprehensive cloud security monitoring and management services.
- We utilize advanced tools and expert analysis to continuously monitor your cloud infrastructure for suspicious activity and potential threats.
- Our proactive approach ensures the ongoing security and integrity of your cloud-based data and applications.
- Don’t have the in-house resources to dedicate to continuous security monitoring?
- Our Managed Detection & Response (MDR) services provide 24/7/365 threat detection and response capabilities.
- Our security specialists will monitor your network for suspicious activity, investigate potential incidents, and take swift action to neutralize threats.
- This allows your team to focus on core business functions while we handle your cybersecurity needs.
- Don’t have the resources to manage your cybersecurity in-house?
- Our Managed Security Service Provider (MSSP) solutions offer a cost-effective alternative. We provide 24/7 security monitoring, threat detection, incident response, and ongoing security management, allowing your team to focus on core business activities with peace of mind.
Discussions About Project
a business or organization providing a particular service on behalf of another business, person, or group.
Discussions About Project
a business or organization providing a particular service on behalf of another business, person, or group.
Discussions About Project
a business or organization providing a particular service on behalf of another business, person, or group.
